If something does not go as desired, you can first make your complaint known to us by e-mail to info@solulu.nl. If this does not lead to a solution, you can register your dispute for mediation via WebwinkelKeur by clicking here .

For consumers in the EU, it is also possible to file complaints via the European Commission's ODR platform at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you can also file it via the European Union platform.

We strive for the best quality in the delivery of our products, but sometimes problems can occur, such as damage during transport. According to European law, we are obliged to remedy any defects that occur within two years of delivery. You may also have additional rights under Dutch law.

If you discover a defect, we ask you to contact us within a reasonable period of time, preferably within two months. In some cases, a longer period may be acceptable. If you contact us in time, we will arrange for free repair or replacement.

It is possible that the colours on the website or social media and the colours of the storage books do not match exactly in reality. We strive to give the most accurate image of the storage books with the product photos. Atmosphere photos may vary slightly more.

There could be several causes, such as variations in lighting, different phone or screen settings, or post-processing of the photo.

In addition, the covers of our storage books are made of 100% linen, which is a natural material. Each book is therefore unique, and the shade may vary slightly.

That's right! The cover of our storage books is made of 100% linen. Linen is a natural material that can 'pill' a little and also show some 'runs' or 'pulls'.

We embrace these features of the storage books, because this is what makes them unique! If you have received a storage book that you think has too many of these features, please feel free to send us an email with a photo so we can offer a suitable solution.